The Arena Group Way

Step 1

Onboarding

We begin with a detailed setup to ensure your property is rent-ready and positioned for success.

  • Initial Walk-Through & Inspection
  • Communicate Findings & Repair Estimates with Owner
  • Share Pricing Suggestion
  • Sign Leasing and Property Management Agreement
  • Add Property to Pre-Leasing Inventory

Step 2

Leasing

We handle the full leasing cycle—from tenant selection to lease execution.

  • Tenant Application Screening (credit, background, co-signer/guarantor validation)
  • Lease Signing & Guarantor Agreement
  • Tenant & Guarantor Portal Setup
  • Security Deposit & First Month’s Rent Collection
  • Move-In Condition Report Completed

Step 3

Rent Collection & Owner Distributions

We ensure timely rent collection and transparent accounting.

  • Online Rent Collection with Reminders
  • Monthly Owner Distributions
  • Delinquency Tracking & Communication
  • Legal Notices Issued if Necessary (per local regulations)

Step 4

Financials & Reporting

We provide full financial transparency and tax-season readiness.

  • Monthly Owner Statements with Detailed Income/Expense Reporting
  • Expense Documentation with Receipts
  • Year-End Statements
  • Issuance of 1099s

Step 5

Client Follow-Up

Our client communication is proactive and structured to keep your property performing at its best.

  • 30, 60, and 90 day check-ins upon onboarding
  • Quarterly check-ins with our Client Relations Manager that cover pricing strategy, leasing performance, market conditions, and next-step recommendations

Step 6

Service & Repairs

Our maintenance workflow is proactive, responsive, and student-specific.

  • Troubleshooting with Tenants to Reduce Unnecessary Dispatch
  • Service Team Coordination
  • Owner Approval Requested for Repairs Over Repair Limit
  • Quarterly Preventative Maintenance & Winterization
  • 24/7 Emergency Maintenance Response

Step 7

Renewals

We minimize vacancy through proactive leasing strategies.

  • Renewal Outreach Begins 9–10 Months Prior to Lease End
  • Pricing Recommendations for Renewal or Leasing
  • Coordination with Current Tenants for Subleasing or Transfers
  • Marketing for New Prospects if Needed

Step 8

Move-Out & Turnover

Our team ensures a smooth transition between tenants with fast, efficient turns.

  • Pre Move-Out Inspection & Tenant Checklist
  • Turn Scheduling (Cleaning, Repairs, Painting, etc.)
  • Final Walk-Through & Documentation
  • Security Deposit Disbursement & Itemized Deductions
  • Unit Prepped & Re-listed

Step 9

Sales Exit

When you’re ready to sell, we make the transition seamless by leveraging our market knowledge, in-house resources, and active buyer network.

  • Provide a detailed property valuation and market analysis
  • Coordinate photography, marketing, and MLS listing
  • Leverage our existing network of investors and local buyers, including parents and alumni
  • Handle showings, tenant coordination, and access logistics
  • Prepare and share financial performance reports (rent roll, maintenance history, occupancy) to support pricing
  • Advise on timing around tenant leases to maximize marketability
  • Oversee the process through contract to close, including rent prorations and deposit transfers
  • Maintain clear communication with all parties to ensure a smooth and timely closing